Kalabash Shipping Policy
We appreciate every order that you place with us. Our aim is to prepare your order and dispatch it to you within 1-3 working days of receipt. If you order over the weekend (Saturday and Sunday) we will process your order the following Monday.
Please note that estimated delivery times are a general guide only, as delays can sometimes occur which are outside of our control, in particular, during busy times eg Christmas.
UK delivery standard (England, Scotland, Wales, Northern Ireland and the Channel Islands)
(Between 3-5 working days from dispatch)
£3.95 standard flat rate - FREE FOR UK ORDERS OVER £20.00 (see above)
UK Express Delivery (England, Scotland, Wales, Northern Ireland and the Channel Islands)
(Between 1-2 working days from dispatch)
£8.50 flat rate
European delivery (including the Republic of Ireland)
£16.00 - Royal Mail International Standard (usually 5-7 working days from dispatch):
Australia, New Zealand, USA & Canada and rest of the world*
£25-£30 - UPS or Royal Mail (between 5 to 10 days from dispatch)
*Custom charges may be payable for orders shipped outside of the European Union. You will be directly responsible for these payments.
Kalabash Limited is not responsible for any customs charges, import duties or taxes that may be charged to you, or any shipment that is stopped or disposed of by customs, so we advise you to check with your local customs before making your order.
Please be aware that our delivery times are a general guide as custom checks or international postal services can sometimes cause delays.
All orders will be sent to the delivery address you give on your order form so please make sure that your delivery address is correct and complete, as we cannot be held responsible for incorrect/incomplete addresses.
Delivery is to one shipping address only per order.
Kalabash cannot be held responsible for delayed delivery caused by any third party, as this is outside of our control.
REFUND & RETURNS POLICY
We hope that you love your order as much as we do. But, because we make all our natural skincare products in micro-batches for optimum freshness, for hygiene reasons, we cannot accept returns of opened skincare products or used candles.
If for any reason you decide to return unopened goods we will give you a full refund. However, the goods must be returned to us in the original packaging within 14 days of purchase. All items must be returned in an unused and saleable condition. The original post and packaging costs will not be refundable. We will ask you to return the items safely and intact at your expense. Please ensure you obtain a Proof of Postage when you return the products to us. You should retain your Proof of Postage in the unlikely event that we do not receive your return so you can make a claim to the courier.
We recommend that returned products are sent using a delivery service that insures for the value of the goods and requires a signature upon delivery. Please photograph the goods before they are returned to enable you to make a claim against the carrier in the event that they are damaged in transit.
If your order arrives damaged or faulty or is not what you originally ordered we will be happy to exchange the items or offer you a refund. Please email us at firstname.lastname@example.org with a couple of photographs.
A £10 administration fee will be deducted from any refund to the purchaser in the case of an incorrect address being supplied at the time of order by the purchaser leading to the order being returned by the courier used to deliver the order.
We will process any refund due to you as soon as possible and within 30 calendar days of the day on which we receive and accept your return. Please note that we are only able to refund the account/credit/debit card used for the original purchase.