We appreciate every order that you place with us. Our aim is to prepare your order and dispatch it to you within 1-3 working days of receipt. If you order over the weekend (Saturday and Sunday) we will process your order the following Monday.
Please note that estimated delivery times are a general guide only, as delays can sometimes occur which are outside of our control, in particular, during busy times eg Christmas.
UK delivery (England, Scotland, Wales, Northern Ireland and the Channel Islands)
(Between 2-4 working days from dispatch):
£3.50 flat rate
FREE FOR UK ORDERS OVER £30.00
European delivery (including the Republic of Ireland)
£10.00 - Royal Mail International Standard (usually 5-7 working days from dispatch):
USA & Canada and rest of the world*
Please email firstname.lastname@example.org for information and shipping quote - Royal Mail International Tracked (usually 7-10 working days from dispatch):
*Custom charges may be payable for orders shipped outside of the European Union. You will be directly responsible for these payments.
Kalabash Limited is not responsible for any customs charges, import duties or taxes that may be charged to you, or any shipment that is stopped or disposed of by customs, so we advise you to check with your local customs before making your order.
Please be aware that our delivery times are a general guide as custom checks or international postal services can sometimes cause delays.
All orders will be sent to the delivery address you give on your order form so please make sure that your delivery address is correct and complete, as we cannot be held responsible for incorrect/incomplete addresses.
Delivery is to one shipping address only per order.
Kalabash cannot be held responsible for delayed delivery caused by any third party, as this is outside of our control.
REFUND & RETURNS POLICY
We hope that you love your order as much as we do. But, because we make all our natural body care products in micro-batches for optimum freshness, we cannot accept returns of open products.
If for any reason you decide to return unopened goods we will give you a full refund. However, the goods must be returned to us, in the original packaging within 14 days of purchase. The original post and packaging costs will not be refundable. We will ask you to return the items safely at your expense.
If you've changed your mind and haven’t been able to cancel your order, you can return the items to us at your own expense. Please ensure you obtain a Proof of Postage when you return the products to us. You should retain your Proof of Postage in the unlikely event that we do not receive your return.
If your order arrives damaged or faulty in any way or is not what you originally ordered we will be happy to exchange the items or offer you a refund. Please email us at with a couple of photographs.
We will process any refund due to you as soon as possible and within 30 calendar days of the day on which we receive your return. Please note that we are only able to refund the account/credit/debit card used for the original purchase.